It’s a year since we first started talking to NHS organisations about our ‘customer care in the NHS’ package of research. And I can now tell you that we’ve successfully delivered our very first piece of customer care work – to NHS Sefton. With customer care being a topic of discussion amongst the team for the [...]

The Secretary of State for Health has made it clear that Disability Living Allowance for the Under 65s will not be affected by Government plans to create a National Care Service. Speaking at the National Children and Adult Services Conference in Harrogate, Andy Burnham MP said: ”I am encouraged by the response to our Big Care [...]

Charity Shop Opening Nugent Care’s first Charity Shop opened its doors for the first time. The shop at 73 Allerton Road in Liverpool stocks fashion, books and bric-a-brac. The opening was conducted by Lord Mayor of Liverpool Councillor Mike Storey and the day was enjoyed by customers, volunteers and Nugent Care staff alike. Since the [...]

Achieving high quality care for all has always been the focus of this site. As we’ve been exploring recently, however, with changing fiscal times must come new strategies for ensuring that Lord Darzi’s vision, around which the whole NHS has now organised, continues to be met. Efficiency must be our new watchword – only by [...]

While we’re on the subject of issues on which we’d like your input, and on which you don’t have much longer to give it, The Big Care Debate has only one more month left to run. You’ll remember that this consultation takes as its basis the Shaping The Future of Care Together Green Paper, and [...]

Kate Bleasdale – Executive Vice Chairman, Healthcare Locums (HCL) The UK’s growing and ageing population is going to have a massive impact on the way healthcare staffing is managed and the issues should be raised sooner rather than later Nineteen years ago I wrote my Master’s thesis on what I and others call the UK’s [...]

Following the transfer, which took place on 1 October, NHS PASA’s professional services, temporary staffing and audit function has been integrated into Buying Solutions’ existing professional services category. To ensure a smooth transition for existing PASA customers and suppliers, a helpdesk has been set up to deal with any enquiries. The number is (0118) 980 [...]

A national initiative, designed to promote best practice and improve quality of life for people living and working in care homes, has been launched with the Joseph Rowntree Housing Trust. My Home Life, a charitable venture supported by the recently merged Age Concern and Help the Aged, City University London and Joseph Rowntree Foundation, aims [...]